Solutions Engineer
Intercom(6 days ago)
About this role
Intercom is hiring a Solutions Engineer to join its Customer Solutions team and help customers realize the value of Intercom’s AI-powered customer service platform, Fin. The role supports Intercom’s mission to make AI-first customer support broadly adoptable by representing customer needs and partnering across the company to influence product direction.
Required Skills
- Technical Discovery
- Pre-Sales
- Value Presentation
- POC Management
- RFP Management
- Security
- Cross-Functional
- Product Feedback
- Customer Empathy
- Time Management
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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