Specialist, Premium Support (Mandarin)
Airbnb(19 days ago)
About this role
A CS Specialist, Premium Support at Airbnb is a full-time Community Support role based in Japan focused on delivering premium, high-touch customer service to key members of the Airbnb community, including the Luxury segment. The position requires bilingual proficiency in English and Mandarin and supports hosts and guests across Airbnb’s platforms. The role is part of Airbnb’s Community/Customer Support organization and contributes to maintaining high hospitality standards.
Required Skills
- Customer Service
- Case Management
- Communication
- Problem Solving
- Stakeholder Management
- Multilingual Support
- Live Chat
- Phone Support
- CRM
- Empathy
+3 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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