Specialist Support
AIA(5 days ago)
About this role
AIA is seeking a role focused on supporting a team of Customer Care Representatives by providing coaching, quality assurance, and performance development to enhance customer service quality. The role emphasizes continuous improvement, stakeholder engagement, and fostering a positive team culture, contributing to the company's mission to improve lives.
Required Skills
- Coaching
- Quality Assurance
- Customer Service
- Call Monitoring
- Stakeholder Management
- Call Analytics
- Training Development
- Performance Management
- Communication
- Continuous Improvement
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
View more jobs at AIA →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at AIA
Similar Jobs
Supervisor - Call Center
GlobalLinker(18 days ago)
Coaching and Quality Team Leader
Shell Energy Operations Pty Ltd(1 month ago)
Quality Assurance Manager
Cialfo(12 days ago)
Customer Support Specialist - Quality
Brightree(4 months ago)
Quality and Coaching Lead
AMS(3 days ago)
Team Leader
Sun Life(1 year ago)