Sr Customer Success Manager
Upwork(11 days ago)
About this role
A Marketplace Senior Customer Success Manager at Upwork partners with clients to help them unlock value from the Upwork marketplace, acting as a strategic consultant to support growth and retention. The role focuses on building strong client relationships, using data and AI-enabled tools to drive insights, and influencing product and operations to improve outcomes. It is a remote-first position within a high-growth, marketplace environment.
Required Skills
- Account Management
- Client Success
- Data Analysis
- Strategic Planning
- Cross-Functional Collaboration
- Communication
- AI Tools
- Reporting
- Customer Retention
About Upwork
upwork.comUpwork is a global freelancing marketplace that connects businesses of all sizes with independent professionals across design, development, writing, marketing, customer support, and more. Clients can post projects or search curated talent, review proposals, and manage engagements with contracts, time-tracking, invoicing, and escrow-backed payments. The platform also provides collaboration tools and enterprise features (talent sourcing, compliance, consolidated billing) to scale contingent work. Companies use Upwork for access to a large talent pool and standardized workflows, while freelancers benefit from job matching, portfolios, and secure payment systems.
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