Sr. Manager, Customer Success Management

HighLevel(1 month ago)

RemoteFull TimeManager$123,180 - $161,991 (estimated)Customer Success

About this role

The Senior Manager, Customer Success Management leads HighLevel’s Enterprise Customer Success team responsible for the company’s largest and most strategic US-based customers. This role owns the strategy and operations for a multi-million-dollar book of business, focusing on retention, expansion, and adoption of key products. The position is highly visible, partnering closely with cross-functional teams to design and scale best-in-class customer experiences for high-value accounts. It combines hands-on customer engagement with building and developing a strong leadership bench and team processes.

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Required Skills

Team Leadership
People Management
Customer Success
Account Management
Enterprise Accounts
Stakeholder Management
Executive Communication
Performance Management
Hiring Onboarding
Coaching Development

+19 more

Qualifications

8+ years B2B SaaS Experience
3+ years Leadership Experience

About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.