Sr Quality Analyst - 1 Japan

Philip Morris International(1 year ago)

KL Sentral, Kuala Lumpur, MalaysiaOnsiteFull TimeSenior$80,495 - $111,115 (estimated)Professional Services

About this role

A Senior Quality Analyst overseeing quality evaluation for customer contact interactions (calls, chat, email) focused on the Japan program. The role provides insights to improve program performance and partners with stakeholders to maintain quality standards. This is a full-time onsite position based at KL Sentral, Kuala Lumpur.

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Required Skills

Call Monitoring
Call Evaluation
Quality Audits
Calibration
Reporting
Program Knowledge
Metrics Analysis
Stakeholder Management

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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