Customer Support Manager
Monograph(15 days ago)
About this role
The Customer Support Manager at Monograph leads and scales the frontline support team, overseeing live support channels such as chat, phone, and email. They play a key role in optimizing support operations, coaching team members, and collaborating cross-functionally to enhance customer experience as the company grows.
Required Skills
- Intercom
- AI Optimization
- Support Management
- Workflow Automation
- Customer Support
- SLA Management
- Escalation Handling
- Performance Reporting
- Team Leadership
- Customer Experience
About Monograph
monograph.comMonograph is a firm management platform built specifically for architects and engineers, combining project management, time tracking, and billing in one product. It helps firms plan capacity, manage tasks and schedules, track time and budgets, and produce invoices and profitability reports. With a clean, design-focused interface, Monograph aims to replace fragmented spreadsheets and tools so small-to-mid-size design and engineering firms can run projects and finances more predictably.
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