Customer Support Manager
Monograph
About this role
The Customer Support Manager at Monograph leads and scales the frontline support team, overseeing live support channels such as chat, phone, and email. They play a key role in optimizing support operations, coaching team members, and collaborating cross-functionally to enhance customer experience as the company grows.
Skills
About Monograph
monograph.comMonograph is a firm management platform built specifically for architects and engineers, combining project management, time tracking, and billing in one product. It helps firms plan capacity, manage tasks and schedules, track time and budgets, and produce invoices and profitability reports. With a clean, design-focused interface, Monograph aims to replace fragmented spreadsheets and tools so small-to-mid-size design and engineering firms can run projects and finances more predictably.
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About Monograph
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Monograph.
Salary
$80k – $90k
per year
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