Startup Customer Success Manager - Americas

Ashby(2 months ago)

RemoteFull TimeMedior$80,000 - $110,000Customer Success

About this role

The Startup Customer Success Manager - Americas at Ashby focuses on supporting early-stage customers in leveraging the company's hiring software, primarily through creating onboarding materials and engaging with clients via email and calls. With a requirement of at least 2 years of experience in customer-facing roles, this mid-level position involves owning a portfolio of customers, managing projects related to customer engagement, and facilitating ongoing best practices to enhance retention and satisfaction. The role requires strong problem-solving skills and the ability to collaborate with diverse user groups while ensuring a high-quality customer experience.

View Original Listing

Required Skills

Customer Success
Onboarding Materials
Documentation
Customer Calls
Project Management
Customer Engagement
Attention to Detail
Problem Solving
Communication Skills
Subject Matter Expertise

+5 more

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.