Customer Experience Specialist - EMEA

GreyNoise Intelligence(25 days ago)

RemoteFull TimeMedior$86,688 - $116,272 (estimated)Customer Experience

About this role

The Customer Experience Specialist is a customer-centric role on the GreyNoise CX team serving as primary point of contact to ensure customers successfully adopt and derive value from GreyNoise products. The role focuses on retention, onboarding, and coordinating across internal teams to address customer needs and drive outcomes. This position is primarily responsible for supporting the EMEA region and facilitating strong ongoing customer relationships.

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Required Skills

Customer Success
Account Management
Onboarding
CRM Tracking
Product Adoption
Renewals
Stakeholder Communication
Customer Advocacy
Relationship Building
Quarterly Reviews

+15 more

About GreyNoise Intelligence

greynoise.io

GreyNoise Intelligence collects and analyzes internet-wide scan and background traffic to provide real-time context about IP activity. Their platform and APIs enrich alerts and security telemetry so teams can quickly distinguish benign internet noise from targeted threats, reducing alert fatigue and false positives. GreyNoise offers searchable datasets, dashboards, and integrations with SIEM, SOAR, and EDR tools to support threat hunting and incident prioritization. Security teams use GreyNoise to triage incidents faster and focus on the highest-risk threats.