Strategic Customer Success Manager - French Speaking
Intercom(4 days ago)
About this role
Intercom is seeking a Strategic Customer Success Manager to work with large, complex clients utilizing their AI customer service solutions. The role involves guiding clients through AI implementation and maximizing their success with Intercom's offerings, aiming to transform support operations using AI technology.
Required Skills
- Customer Success
- Solution Design
- Process Mapping
- AI
- Stakeholder Management
- Business Process
- Change Management
- Solution Architecture
- Strategic Planning
- Automation
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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