Supervisor, Member Service Center (Call Center)
SEFCU(3 months ago)
About this role
The Member Service Center Supervisor oversees daily operations of the member service team, managing representatives to ensure exceptional member experiences and performance. The role includes coaching, handling escalations, monitoring quality, and collaborating across departments to meet service goals.
Required Skills
- Supervision
- Coaching
- Escalations
- Reporting
- Collaboration
- Quality Assurance
- Scheduling
- Communication
- Problem Solving
- Decision Making
Qualifications
- Associate's Degree
- Bachelor's Degree
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
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