Supervisor, Quality & Insights
Asurion(3 days ago)
About this role
The Quality & Insights Coach at Asurion is responsible for ensuring high-quality customer interactions through the development and execution of quality management programs. They lead a team of analysts, collaborate with various stakeholders, and drive continuous improvement initiatives within the contact center environment.
Required Skills
- Quality Assurance
- Data Analysis
- Call Center
- Performance Metrics
- Team Leadership
- Customer Service
- Quality Management
- Excel
- Public Speaking
- Stakeholder Management
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