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Support Engineer at Sardine - ApplyBlast

Support Engineer

Sardine

10 months ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Support Engineer at Sardine is responsible for delivering end-to-end technical and functional customer support for an API-driven fraud prevention platform. This role requires troubleshooting complex technical issues, collaborating with customers and internal teams, and maintaining knowledge of Sardine's products and web technologies. The Support Engineer will operate independently, manage customer interactions across various channels, and contribute to documentation and tools that enhance support efficiency. Ideal candidates have 5+ years of experience in technical support, a strong understanding of web technologies and APIs, and a background in B2B SaaS or fintech environments.

Skills

About Sardine

www.sardine.ai

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2020

View Profile

Sardine is an agentic financial crime platform used by leading banks, merchants, and fintechs worldwide to fight fraud, financial crime, and compliance risk. Its platform unifies fraud prevention, AML compliance, onboarding, and cybersecurity into a single solution, leveraging agentic AI to automate alert reviews, investigations, and risk operations in real time. Sardine serves organizations across the customer journey — from identity verification and KYC/KYB at onboarding to transaction monitoring, sanctions screening, and case management.