Support Engineer

Sardine

3 months ago

4.0 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Support Engineer at Sardine is responsible for delivering end-to-end technical and functional customer support for an API-driven fraud prevention platform. This role requires troubleshooting complex technical issues, collaborating with customers and internal teams, and maintaining knowledge of Sardine's products and web technologies. The Support Engineer will operate independently, manage customer interactions across various channels, and contribute to documentation and tools that enhance support efficiency. Ideal candidates have 5+ years of experience in technical support, a strong understanding of web technologies and APIs, and a background in B2B SaaS or fintech environments.

Skills

About Sardine

www.sardine.ai

Sardine is an AI-driven risk platform designed to enhance enterprise fraud, credit, and compliance workflows. The platform allows organizations to consolidate their vendor management, streamline Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance processes, and unify data across their risk management teams. Trusted by hundreds of enterprises in over 70 countries, Sardine enables real-time fraud prevention, significantly improving operational efficiency.