Technical Account Manager, Enterprise SaaS

Sakon

6 months ago

3.1 on Glassdoor

Concord, MA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Technical Account Manager will own post-sales relationships with large U.S. enterprise customers using a Telecom Expenses Management SaaS platform. This role serves as the primary technical point of contact, overseeing implementation, adoption, and overall account health. The position involves coordinating cross-functional teams, managing escalations, and translating customer needs into product and service improvements. It also supports strategic account growth through renewals and expansions.

Skills

Qualifications

10+ years ExperienceBachelor’s Degree in Computer ScienceBachelor’s Degree in Information SystemsPMPCCSM

About Sakon

sakon.com

Sakon is an end-to-end device management and telecom services platform that helps enterprises manage their telecom services and device portfolios to drive transformation and growth. Their offering combines lifecycle device management, service orchestration, analytics and automation to reduce cost, simplify operations, and improve visibility across inventory and spend. Sakon pairs platform capabilities with managed services and carrier/vendor integrations to centralize procurement, provisioning, billing and reporting. Enterprises use Sakon to optimize telecom operations, control expense, and accelerate digital transformation.