Account Manager - Berlin
Aircall(1 month ago)
About this role
The Account Manager at Aircall owns customer success and revenue growth across a portfolio of existing SaaS customers. The role focuses on maximizing net revenue retention by driving renewals, expansions, and stronger customer relationships. It is highly strategic and commercial, requiring the ability to translate customer goals into tailored solutions on Aircall’s AI-powered communications platform. The position is based in Berlin with a hybrid work structure and close collaboration with technical and product teams.
Required Skills
- Account Management
- Customer Success
- Renewal Management
- Consultative Selling
- Prospecting
- Negotiation
- Stakeholder Mapping
- Whitespace Analysis
- Competitive Selling
- Objection Handling
+10 more
About Aircall
aircall.ioAircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.