Technical Account Manager

Blacksmith(1 month ago)

RemoteFull TimeSenior$159,786 - $212,421 (estimated)Sales

About this role

A Technical Account Manager at Blacksmith is responsible for maintaining strategic post-sales relationships with key enterprise accounts, ensuring customers maximize the benefits of their CI cloud solutions. The role involves collaborating with engineering leaders and various internal teams to drive adoption, expansion, and measurable business impact, while providing technical guidance on CI best practices. TAMs monitor account health, manage risk, and influence product development by serving as the voice of the customer within the organization. The position requires strong technical fluency in CI/CD pipelines, excellent communication skills, and a proactive approach to account management.

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Required Skills

Customer Success
Technical Fluency
CI/CD Understanding
GitHub Actions
Cloud Infrastructure
Ephemeral Compute
Caching
Workflow Orchestration
CI Performance Diagnosis
Relationship Building

+15 more

About Blacksmith

www.blacksmith.sh

Blacksmith is an advanced CI/CD platform designed to enhance the performance of GitHub Actions. It significantly accelerates development processes by offering faster CI workflows—claiming to run jobs twice as fast, download caches four times quicker, and build Docker images forty times faster than traditional methods. With a cost-effective pricing model, Blacksmith serves as a drop-in replacement for GitHub runners, allowing organizations to save up to 75% on CI costs while improving deployment frequency. By leveraging cutting-edge technologies, Blacksmith ensures a seamless developer experience with immediate access to pipeline insights and enhanced debugging capabilities.