Technical Account Manager
AfterShip(19 days ago)
About this role
As a Technical Account Manager at AfterShip, you will serve as the primary contact for enterprise customers, ensuring the successful implementation and operation of AfterShip's solutions. This high-impact role requires collaborating with various teams to address customer needs and leveraging technical expertise to facilitate smooth operations and customer satisfaction.
Required Skills
- Technical Support
- Customer Engagement
- Problem Solving
- API Management
- Database Management
About AfterShip
aftership.comAfterShip is an all-in-one post-purchase e‑commerce platform that helps merchants track shipments, automate delivery notifications, and manage returns across carriers worldwide. It provides tracking APIs, branded tracking pages, automated email/SMS alerts, returns management tools, analytics, and integrations with major storefronts and carriers to centralize shipping and customer communication. By reducing support inquiries and improving post-purchase transparency, AfterShip helps online retailers boost customer satisfaction and lower operational costs.
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