Enterprise Customer Success Manager

Joist AI(1 month ago)

RemoteFull TimeManager$120,471 - $158,755 (estimated)Customer Success

About this role

The Enterprise Customer Success Manager at Joist AI is responsible for building strong relationships with clients in the architecture, engineering, and construction (AEC) industry to ensure optimal usage of their AI-driven platform. This role involves strategic success planning, leading executive business reviews, and managing commercial growth and renewals by identifying risks and upsell opportunities. Additionally, the manager serves as an internal liaison, coordinating resources across various teams, and utilizes data-driven insights to guide clients towards achieving their business objectives.

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Required Skills

Customer Success Management
Relationship Building
Strategic Success Planning
Executive Business Reviews
Commercial Growth
Renewals Management
Internal Orchestration
Advocacy
Data Analysis
Value Realization

+12 more

About Joist AI

www.joist.ai

Joist AI is a content enablement platform tailored specifically for architecture, engineering, and construction (AEC) firms, facilitating the proposal creation process through innovative AI technology. By streamlining workflow and automating the proposal management, Joist AI allows marketing teams to efficiently respond to RFx requests while enhancing collaboration and content curation. The platform emphasizes productivity, helping teams create high-quality proposals faster and with less effort, ultimately improving win rates and profitability in project pursuits.