Technical Support Engineer
Ivanti(5 months ago)
About this role
The Technical Support Engineer at Ivanti serves as a frontline technical contact for customers, delivering expert assistance to ensure strong product adoption and customer satisfaction. The role works closely with cross-functional teams to support product success, contribute to knowledge resources, and drive continuous improvement. The position represents Ivanti in customer interactions and supports the long-term success of customers and the company.
Required Skills
- Troubleshooting
- Customer Support
- Communication
- Documentation
- Testing
- Escalation
- Log Analysis
- Knowledge Sharing
- Mentorship
- SaaS Support
+7 more
Qualifications
- 2-4 Year Degree in IS or IT
- Neurons for ITSM Administrator Certification
- KCS Certification
About Ivanti
ivanti.comIvanti is an IT and security software company that finds, heals, and protects devices automatically so employees can work better from anywhere. Its platform combines unified endpoint management, patch and vulnerability management, IT asset discovery, IT service management, and endpoint security to secure and manage devices across physical, virtual and cloud environments. Ivanti emphasizes automation to reduce risk, shrink attack surface, and improve the digital employee experience. Enterprises use Ivanti for integrated, scalable device lifecycle and security controls that reduce downtime and exposure.
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