Technical Customer Support Representative

12twenty(14 days ago)

HybridFull TimeJunior$55,000 - $60,000Customer Support

About this role

The Technical Customer Support Representative at 12twenty is a junior-level technical role supporting users of the company’s enterprise talent acquisition platform. The position is aimed at candidates with 2-3 years of technical support experience and offers a clear growth path from a junior technical account manager into Tier 2 support and potential leadership. The role is part of a fast-growing company that connects employers with early career professionals and institutions worldwide.

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Required Skills

APIs
SSO
Data Integration
Troubleshooting
Ticket Management
Customer Service
Communication
Technical Aptitude

About 12twenty

12twenty.com

12twenty is a data-driven early-career hiring platform that helps universities and employers connect top college talent with the right career opportunities. It offers tools for sourcing, engagement, workflow management, and reporting so career services and employers can streamline recruiting and measure outcomes. Used by higher-education career centers and employers alike, 12twenty focuses on making early-career hiring more efficient, data-informed, and relationship-driven (including events like 12twenty_live).