Head of CSM

Rootly

3 months ago

3.8 on Glassdoor

Remote

Full Time

Director

1 applicant

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About this role

Rootly is hiring its first dedicated Head of Success to lead and scale the customer success function as the company expands into the enterprise. This senior, hands-on leader will own the health and long-term value of the customer base and help transform Customer Success into a durable growth engine. The role combines strategic ownership with close cross-functional collaboration to influence product and business outcomes.

Skills

About Rootly

rootly.com

Rootly is an incident management and response platform for engineering and SRE teams that helps detect, coordinate, and resolve service incidents. It surfaces runbooks and automations directly in collaboration tools (notably Slack) and integrates with popular ops tooling like PagerDuty, Jira, and status pages to streamline alerts, on‑call routing, and ticketing. Rootly centralizes incident timelines, communications, and postmortem workflows, and provides analytics to help teams reduce mean time to resolution and improve reliability. Teams use it to standardize runbooks, automate repetitive tasks during incidents, and accelerate post-incident learning.