Technical Support Engineer I

Everbridge (6 days ago)

HybridFull TimeJunior$67,603 - $89,855 (estimated)Customer Support

About this role

Everbridge is seeking a Technical Support Engineer I to assist customers with their products by diagnosing issues and recommending solutions. The role involves working closely with end-users, documenting cases, and leveraging internal resources to deliver effective support. The position requires evening shifts aligned with U.S. Eastern Time.

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Required Skills

customer Service
Troubleshooting
Networking
Web Browsers
API
SSO
Log Analysis
SaaS
TCP/IP

About Everbridge

everbridge.com

Everbridge is a SaaS resilience and critical-event management platform that helps organizations detect, assess, and respond to threats to people, assets, and operations. Its product suite includes mass notification, incident and response management, threat intelligence and monitoring, and business continuity tools — increasingly augmented with AI and analytics to automate detection and decision support. The platform is used by public sector agencies and large enterprises to coordinate alerts, protect employees, run continuity plans, and speed recovery during crises. Everbridge positions itself as a single hub for operational resilience and critical communications across distributed teams and complex organizations.

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