Technical Support Engineer

DigiCert(1 month ago)

Cape Town, South AfricaOnsiteFull TimeMedior$83,748 - $112,345 (estimated)Technical Support

About this role

The Technical Support Engineer at DigiCert is focused on ensuring the quality and reliability of DigiCert's security products and supporting the company's digital trust solutions. The role serves EMEA customers of the DigiCert One platform and contributes to product documentation and knowledge resources. It emphasizes delivering a world-class customer experience while collaborating with internal teams to improve product quality.

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Required Skills

Customer Support
Phone Support
Email Support
Certificate Lifecycle
Validation
Troubleshooting
REST APIs
PKI Certificates
Knowledge Base
Communication

+1 more

Qualifications

2 Year Degree in IT
Security+
MSCE

About DigiCert

digicert.com

Incapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.