Technical Support Engineer
DigiCert(27 days ago)
About this role
A Technical Support Engineer at DigiCert helps ensure the quality and reliability of the DigiCert One security platform and its certificate products. The role is part of the company's technical support organization and operates on a US time shift. It contributes to product documentation and supports the overall customer and product quality experience.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Certificate Lifecycle
- Validation
- Cross-Functional Collaboration
- Trend Analysis
- Knowledge Base
- Internal Tools
- PKI Certificates
+6 more
Qualifications
- 2 Year Degree in IT
- Security+
- MSCE
About DigiCert
digicert.comIncapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.
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