Technical Product Support Analyst II
Inovalon(1 year ago)
About this role
The Technical Product Support Analyst II provides frontline technical support for Inovalon's healthcare data products, helping customers achieve success with the company's solutions. The role sits within a mission-driven organization focused on improving healthcare outcomes and requires adherence to privacy and regulatory standards. The position works closely with internal teams to ensure customer issues are managed and documented in alignment with company processes.
Required Skills
- Customer Service
- Troubleshooting
- Phone Support
- Email Support
- Chat Support
- CRM
- Documentation
- Escalation Management
- Knowledge Base
- Salesforce
+9 more
Qualifications
- High School Graduate or GED
- Associate Degree (Preferred)
About Inovalon
inovalon.comThe HTML you pasted is an AWS CloudFront 403 error page and contains no company content to distill. Please either (a) send a working company URL or the company name, or (b) tell me to generate a plausible 3–4 sentence profile (and optionally specify industry, size, or tone) and I’ll create one.
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