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Technical Support Agent - South America at Canals - ApplyBlast

Technical Support Agent - South America

Canals

10 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Technical Support Agent at Canals plays a critical role in providing prompt assistance to distributors utilizing the company's AI-driven supply chain platform. This position involves troubleshooting technical issues, guiding users through tools, and collaborating with the Product and Engineering teams to enhance the customer experience, all while maintaining a one-minute average response time. The agent will utilize tools like Zendesk, Postman, FullStory, and SQL for diagnosing issues and documenting solutions, ensuring an efficient support process in a fast-paced startup environment.

Skills

About Canals

www.canals.ai

Headquarters

Coral Gables, Florida, United States

Company Size

1-10 employees

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Canals is an AI-driven platform built for manufacturers, distributors, and contractors in the construction and industrial supply chain. It automates critical workflows including sales order entry, accounts payable, purchasing and receiving, and PO tracking, helping teams work faster and more accurately. Canals serves industries such as electrical, plumbing, HVAC, mechanical, and lumber/building materials, and is trusted by companies like Turtle and The Kendall Group.