Technical Support Agent - South America
Canals(1 month ago)
About this role
A Technical Support Agent at Canals plays a critical role in providing prompt assistance to distributors utilizing the company's AI-driven supply chain platform. This position involves troubleshooting technical issues, guiding users through tools, and collaborating with the Product and Engineering teams to enhance the customer experience, all while maintaining a one-minute average response time. The agent will utilize tools like Zendesk, Postman, FullStory, and SQL for diagnosing issues and documenting solutions, ensuring an efficient support process in a fast-paced startup environment.
Required Skills
- Technical Support
- Customer Inquiries
- Troubleshooting
- API Testing
- SQL Queries
- Customer Behavior Investigation
- Collaboration
- Documentation
- Process Improvement
- Communication Skills
+5 more
About Canals
www.canals.aiCanals is an AI-driven platform designed specifically for the distribution industry, focusing on automating sales, accounting, purchasing, and receiving tasks. By streamlining these workflows, Canals enables businesses to significantly reduce order entry times and improve operational efficiency, allowing teams to focus on more strategic initiatives. The platform supports a variety of industries, including electrical, plumbing, HVAC, and construction, and is trusted by leading distributors like United Electric and The Kendall Group. Canals stands out for its user-friendly interface, rapid implementation, and its ability to adapt and learn, resulting in continual improvement in performance.