Technical Support Expert 2
Twilio(13 days ago)
About this role
Twilio is hiring a Technical Support Expert 2 to support customers' use of the Twilio platform, acting as the voice of Twilio and a subject matter expert for Twilio APIs and SDKs. The role is focused within the Accounts & Billing team to ensure customers get a positive experience with Twilio products. This position is remote (based in Colombia) and involves working with customers across various channels while contributing to documentation and knowledge resources.
Required Skills
- Customer Support
- Troubleshooting
- Account Reconciliation
- Data Analysis
- Zendesk
- SQL
- Excel
- Escalation Management
- Documentation
- Communication
+2 more
Qualifications
- Bachelor's Degree
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.