Technical Support Expert 2
Twilio
About this role
Twilio is hiring a Technical Support Expert 2 to support customers' use of the Twilio platform, acting as the voice of Twilio and a subject matter expert for Twilio APIs and SDKs. The role is focused within the Accounts & Billing team to ensure customers get a positive experience with Twilio products. This position is remote (based in Colombia) and involves working with customers across various channels while contributing to documentation and knowledge resources.
Skills
Qualifications
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
Recent company news
MarketBeatKorea Investment CORP Sells 47,404 Shares of Twilio Inc. $TWLO
5 hours ago
National TodayKorea Investment CORP Trims Twilio Stake
4 hours ago
MarketBeatIntech Investment Management LLC Has $517,000 Stock Holdings in Twilio Inc. $TWLO
5 hours ago
Yahoo FinanceTwilio Inc. (TWLO) is Attracting Investor Attention: Here is What You Should Know
6 days ago
Finviz - Stock ScreenerTwilio Inc. (TWLO): A Bull Case Theory
2 weeks ago
About Twilio
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Twilio.
Salary
$95k – $127k
per year
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