Technical Support Expert - Enterprise

Toast(2 months ago)

HybridFull TimeMedior$50,000 - $50,000Customer Care

About this role

The Technical Support Expert - Enterprise provides expert-level technical support for large restaurant brands (corporate teams, national franchises, and international locations) across phone, chat, and email. The role supports the Toast restaurant platform and participates in a 10-week on-site training in Omaha (no PTO during training), transitioning to a hybrid schedule with an expectation of two in-office days per week. This position focuses on delivering high-quality customer experiences and improving customer outcomes.

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Required Skills

Technical Support
Troubleshooting
Root Cause Analysis
Customer Communication
Salesforce
Data Analysis
Payment Processing
Networking
Hardware Knowledge
Problem Solving

+1 more

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

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