Technical Support Specialist

Cin7(1 month ago)

HybridFull TimeMedior$84,729 - $113,197 (estimated)Customer Support

About this role

The Technical Support Specialist at Cin7 supports customers using Cin7’s inventory and supply chain software platform. The role focuses on resolving customer issues across cases, chat, and scheduled Zoom sessions to ensure customers can effectively run their businesses on Cin7. This position contributes directly to customer retention and Cin7’s reputation by delivering high-quality, responsive technical support. It is based in Auckland within a fast-growing, award-winning SaaS environment.

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Required Skills

Customer Support
Troubleshooting
Problem Solving
Written Communication
Verbal Communication
Case Management
Live Chat Support
Zoom Support
SaaS Support
Inventory Knowledge

+3 more

Qualifications

Relevant Education in Business or Commerce
Accounting Education

About Cin7

cin7.com

Cin7 is a cloud-based inventory and order management platform that helps retailers, wholesalers and manufacturers unify stock, sales channels, warehouses and back-office systems. It offers real-time inventory tracking, multi-channel order management, built-in POS and warehouse tools plus features for bundling/BOMs, barcoding and 3PL/fulfilment. Cin7 integrates with e-commerce marketplaces, major accounting platforms and shipping/retail systems to automate replenishment, order routing and reporting. Companies use Cin7 to centralize inventory control, accelerate fulfillment and scale omnichannel operations without manual reconciliation.