Technical Support Specialist
Robin Powered(11 days ago)
About this role
Robin is a workplace operations company using AI to automate logistics and simplify office operations. This entry-level Technical Support Specialist role is Boston-based and hybrid, positioned on the customer-facing team to support adoption of Robin’s platform and surface product insights to the organization.
Required Skills
- Customer Support
- Troubleshooting
- Screensharing
- Escalation
- Documentation
- Collaboration
- Empathy
- Communication
- AI Proficiency
- Queue Management
About Robin Powered
robinpowered.comRobin (Robin Powered) is a workplace operations platform that helps companies plan, manage, and use their offices more effectively. Its product suite includes desk and room booking, scheduling and displays, occupancy and utilization analytics, digital floor plans, and visitor/resource management to support hybrid work and space optimization. Robin integrates with calendars and workplace systems (Google, Microsoft, Slack, etc.) to streamline operations for real estate, facilities, and IT teams. Founded in 2014 and based in Boston, Robin focuses on making the office easier to run and better to use.