Triage Technician - IBM Operations
Lightedge(6 days ago)
About this role
The Triage Technician role involves responding to inbound customer requests and system alerts, routing escalations to technical resources, and monitoring various customer systems. It emphasizes providing excellent customer service and collaborating across departments. The job requires technical understanding and communication skills in a managed IT environment.
Required Skills
- Customer Service
- Troubleshooting
- Monitoring
- ITSM
- Cloud Technologies
- Networking
- Virtualization
- System Administration
- Communication
- Escalation Procedures
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.
View more jobs at Lightedge →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Lightedge
Similar Jobs
RN Triage - Medical Group Triage
Endeavor Health(25 days ago)
Triage Analyst (Entry Level Role)
Proofpoint(1 month ago)
Platform Operations Analyst
Cyderes(2 months ago)
Global Help Desk Specialist
Wargaming(17 days ago)
Global Customer Care (GCC) Professional – Field Dispatch
Hitachi Vantara Corporation(1 month ago)
Technical Support Engineer - L3 MIST Wired Assurance
Hewlett Packard Enterprise(1 month ago)