Triage Technician - IBM Operations
Lightedge(6 days ago)
About this role
A Triage Technician at an IT service provider is the first point of contact for customer technical requests and system alerts. The role involves monitoring customer environments, routing issues to appropriate technical teams, and maintaining clear communication with clients to ensure efficient problem resolution.
Required Skills
- Customer Service
- ITSM
- Monitoring Tools
- Cloud Technologies
- Networking
Qualifications
- High School Diploma
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.
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