Voice of Customer, Product Program Manager | Sweden | Remote

Grafana Labs(1 month ago)

RemoteFull TimeMedior$97,890 - $130,690 (estimated)Voice of Customer

About this role

The Voice of Customer - Product Program Manager will scale and operationalize Grafana Labs' VoC program, acting as the connective layer between customer feedback and product decision-making. They will partner closely with Product, Engineering, and R&D leadership and report to the Director of Voice of Customer to ensure insights influence strategy and execution. This remote-first role is well suited to someone who aspires to grow into product or R&D-focused roles while driving cross-functional alignment across a distributed organization.

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Required Skills

Program Operations
Feedback Triage
Insight Synthesis
Stakeholder Management
AI Automation
Customer Advocacy
Tooling Management
Metrics Tracking
Process Improvement
Communication

About Grafana Labs

grafana.com

Grafana Labs develops Grafana, an open-source, composable observability and analytics platform for visualizing metrics, logs, and traces from virtually any data source. The product provides flexible, customizable dashboards, alerting, and a plugin-driven ecosystem with integrations like Prometheus, Loki, Tempo, Elasticsearch, and cloud provider services. Grafana Labs also offers Grafana Cloud and enterprise editions that add managed hosting, scalability, security, and commercial support for organizations with production SLAs. Teams choose Grafana for its extensibility, strong open-source community, and developer-friendly UX for monitoring and troubleshooting.