WFM Real Time Analyst I
Duckard(3 months ago)
About this role
A Contact Center Operations role responsible for overseeing operational support across one or multiple contact centers, ensuring effective workforce planning, scheduling, forecasting, training, quality management, and support systems. The position is intended for candidates with a university degree and about 1–2 years of professional experience and may include formal team leadership responsibilities.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Training
- Quality Assurance
- Systems Implementation
- Team Leadership
- Policy Development
- Performance Monitoring
Qualifications
- University Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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