WFM Real Time Analyst I

Duckard(27 days ago)

Gurgaon, IndiaOnsiteFull TimeMedior$40,000 - $60,000Operations

About this role

This role entails overseeing the operational support aspects of a contact center, including workforce planning, training, quality assurance, and policy implementation. It involves working independently within established standards and may include team leadership responsibilities. The position supports multiple contact centers and aims to improve day-to-day processes.

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Required Skills

Workforce Planning
Scheduling
Forecasting
Quality Assurance
Training
Contact Center Operations
Process Improvement
Team Leadership
Customer Support
Policy Implementation

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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