Workforce Management Analyst
Slide Insurance(6 months ago)
About this role
Workforce Management role supporting Slide Insurance’s contact center operations with a focus on capacity planning, platform support, and analytics to drive efficiency. The position partners with leadership and frontline teams to inform operational decisions and deliver insights. It also contributes to platform and analytics implementations to improve customer service delivery and performance visibility.
Required Skills
- Forecasting
- Scheduling
- Monitoring
- Staffing Adjustments
- Communication
- Reporting
- Five9
- Interaction Analytics
- IVR Programming
- AI Tools
+2 more
Qualifications
- Bachelor’s Degree in Mathematics, Economics, Business Analytics, or Related Field
About Slide Insurance
slideinsurance.comSlide Insurance is a digital homeowners and condo insurance provider based in Tampa, Florida, focused on serving Florida and South Carolina homeowners. The company emphasizes fast online quotes and a streamlined application-to-coverage process (with mobile apps available) to make buying and managing policies simple. Slide works with insurance carriers to offer affordable, state-specific coverage and provides customer support by phone.
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