Workforce Manager Kundenservice (m/w/d)
naturenergie(2 months ago)
About this role
A Workforce Manager at naturenergie leads the strategic and operational planning of personnel resources for customer management, with a special focus on the phone and e-mail communication channels. The role supports the company’s mission for a sustainable energy future by ensuring efficient staffing and data-driven planning. It requires close collaboration with teams across the organization and contributes to improving customer service performance.
Required Skills
- Forecasting
- Capacity Planning
- Workforce Management
- Telephony
- Email Management
- WFM Tools
- BI Systems
- Data Analysis
- Reporting
- Communication
+2 more
Qualifications
- Degree in Economics
- Degree in Mathematics
- Degree in Statistics
About naturenergie
energiedienst.deDie Unternehmensgruppe treibt die Entwicklung einer neuen Energiewelt voran: durch klimafreundliche, einheitliche & ganzheitliche Energielösungen.
View more jobs at naturenergie →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at naturenergie
Similar Jobs
Workforce Forecast Planner
Global Payments(2 months ago)
Workforce Coordinator
United States - Genesys Cloud Services, Inc.(1 month ago)
Supervisor, Workforce Management
Global Payments(1 month ago)
Workforce Planning Specialist
Checkatrade(1 month ago)
Manager, Workforce Strategy
DoorDash Mexico(1 month ago)
Manager, Workforce Planning & Program Management
Expediainc(1 month ago)