Workforce Senior Associate
Fiserv(19 days ago)
About this role
The Workforce Senior Associate at Fiserv is responsible for ensuring efficient service delivery within the Client Care Organization by managing real-time staffing decisions and resource optimization in a contact center setting. The role involves collaborating with internal teams and vendors to maintain service excellence in a dynamic, fast-paced environment.
Required Skills
- workforce Management
- Call Routing
- Excel
- Data Analysis
- Contact Center
- WFM Tools
- Operations Management
- Customer Service
- Performance Metrics
- Scheduling
About Fiserv
fiserv.comFiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
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