Account Coordinator
Point Digital Finance, Inc.(3 months ago)
About this role
This role is focused on providing exceptional customer service to homeowners through communication channels such as phone, email, and chat. The team works in a fast-paced environment to support the application process and enhance customer experience, with flexibility for hybrid work arrangements after an initial onsite period.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Google Suite
- Salesforce
- Chat
- Phone Support
About Point Digital Finance, Inc.
point.comPoint is a fintech company that helps homeowners tap their home equity through Home Equity Investments (HEI) and HELOC products. Its HEI lets homeowners receive cash now in exchange for a share of future home value changes, and its HELOC offers revolving credit—both designed to provide flexible access to equity (offers up to ~$600k) with options that can avoid monthly principal/interest payments or income-verification requirements. Headquartered in Palo Alto, Point positions itself as an alternative to traditional home loans, emphasizing a streamlined digital experience and flexible terms for homeowners.
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