Account Executive, Enterprise Expansion

Gorgias(3 months ago)

HybridFull TimeSenior$100,000 - $110,000Revenue

About this role

The Account Executive, Enterprise Expansion at Gorgias is responsible for managing approximately 120 enterprise accounts, focusing on driving growth and retention through upselling and cross-selling strategies. This role requires collaboration with Customer Success Managers and engagement with executive stakeholders to develop tailored account plans that align with business goals. Additionally, the Executive will leverage CRM tools for insights and maintain strategic relationships, ultimately aiming to expand revenue within Gorgias' largest global customers.

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Required Skills

Account Growth
Strategic Planning
Stakeholder Engagement
Cross-Functional Collaboration
CRM Management
Client Travel
Account Management
Relationship Building
Data Analysis
Problem Solving

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.