Account Manager - London

Aircall(1 month ago)

HybridFull TimeMedior$88,843 - $118,644 (estimated)Sales

About this role

The Account Manager at Aircall owns a portfolio of existing customers, focusing on driving net revenue retention through renewals, expansions, and deepening relationships. The role is highly strategic and commercial, combining consultative account management with quota-carrying sales responsibilities. The Account Manager acts as the primary liaison between customers and internal teams, ensuring customers realize the full value of Aircall’s AI-powered communications platform. This position sits within a fast-growing, product-driven company undergoing significant AI-led transformation.

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Required Skills

Account Management
Customer Success
Revenue Growth
Net Revenue Retention
Renewal Management
Upsell Strategy
Churn Mitigation
Consultative Selling
Prospecting
Outbound Sales

+14 more

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.