Account Manager - New York
Aircall(1 month ago)
About this role
The Account Manager at Aircall owns post-sale relationships with a portfolio of customers, focusing on maximizing net revenue retention and long-term partnership value. The role centers on understanding diverse customer needs and translating them into expanded usage of Aircall’s communications and AI offerings. This position acts as both a customer advocate and a commercial driver, aligning internal teams around customer outcomes. Based in New York, it is a hybrid role with in-office collaboration three days per week.
Required Skills
- Account Management
- Customer Success
- Revenue Growth
- Net Revenue Retention
- Renewal Management
- Upselling
- Cross-Selling
- Prospecting Outreach
- Stakeholder Mapping
- Relationship Building
+14 more
About Aircall
aircall.ioAircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.