Account Manager - Paris
Aircall(1 month ago)
About this role
The Account Manager at Aircall owns a portfolio of existing SaaS customers and is responsible for driving revenue growth and customer success. The role focuses on maximizing net revenue retention by identifying and executing on renewal, expansion, and upsell opportunities. It requires acting as a strategic, trusted advisor to customers while representing their needs internally to shape product and go-to-market decisions. Based in Paris, this hybrid position supports Aircall’s AI-powered communications platform during a period of rapid growth and transformation.
Required Skills
- Account Management
- Customer Success
- Net Revenue Retention
- Renewal Management
- Upselling
- Cross Selling
- Prospecting
- Outbound Sales
- Stakeholder Mapping
- Competitive Selling
+10 more
About Aircall
aircall.ioAircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.