Account Specialist, Activation
1Password(2 months ago)
About this role
The Account Specialist, Activation at 1Password is responsible for engaging with small business customers through a pooled portfolio model, focusing on onboarding, activation, and ensuring successful deployment of 1Password products. This role involves addressing customer inquiries, conducting training sessions, monitoring account health, and providing strategic coaching to enhance user confidence and drive product adoption. Collaboration with cross-functional teams is essential to advocate for customer needs and improve the overall customer experience within a fast-paced SaaS environment.
Required Skills
- Customer Success
- Account Management
- SaaS Experience
- Fast-Paced Adaptability
- Teaching Skills
- Problem Solving
- Detail-Oriented
- Resourceful
- Team Player
- Effective Communication
+10 more
About 1Password
1password.com1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.