About this role
The Advanced IT Support Engineer serves as a senior-level Tier 1 technician and technical leader in the Help Desk team, focusing on handling complex end-user support requests while mentoring junior technicians. This role ensures high-quality service delivery by triaging, documenting, and escalating issues effectively.
Required Skills
- Troubleshooting
- Customer Service
- Documentation
- Mentorship
- Service Management
Qualifications
- Certifications such as CompTIA A+
- Microsoft 365 Fundamentals
About Waystar
waystar.comWaystar’s cloud-based software provides end-to-end revenue cycle management solutions to simplify healthcare payments and accelerate financial results.
View more jobs at Waystar →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Waystar
Similar Jobs
User Support Specialist Junior
Data Systems Analysts, Inc.(6 days ago)
Tier 1 IT Support Specialist – Remote
Bold Business(1 month ago)
IT Service Analyst 2
Capital Health(1 month ago)
IT Service Desk, Tier 1
Xometry(2 months ago)
Salesforce Helpdesk Support Specialist
Origin Bank(1 month ago)
IT Service Desk Agent I
Nordic Global(1 month ago)