Associate Account Manager
Navan(1 year ago)
About this role
An Account Management Associate supports the customer experience for administrators managing travel and expenses at a growing SaaS company. The role acts as a strategic liaison between customers and internal teams, providing feedback to inform product and operational improvements. It contributes to customer satisfaction, retention, and the evolution of customer-facing platforms.
Required Skills
- Customer Communication
- Product Knowledge
- Account Management
- Account Prioritization
- Playbook Execution
- KPI Tracking
- Customer Retention
- Customer Feedback
- Segmentation
- Contract Negotiation
+6 more
Qualifications
- Bachelor's Degree
About Navan
navan.comNavan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.