Customer Success Manager, Americas
Customer.io(1 month ago)
About this role
The Customer Success Manager at Customer.io partners with Premium customers to ensure they realize value from the platform and maintain long-term relationships. The role involves working closely with Product, Engineering, Sales, and Support to support customer adoption and contribute to retention and renewal outcomes. Candidates must be located in the PST time zone and the company prioritizes speakers of French, Russian, or Spanish.
Required Skills
- Onboarding
- Project Management
- Customer Support
- Troubleshooting
- Collaboration
- Communication
- Data Planning
- Technical Communication
- Renewal Management
- SaaS
+2 more
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
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