Associate Customer Support Specialist

Fleetio(18 days ago)

RemoteFull TimeJunior$57,227 - $76,656 (estimated)Customer Support

About this role

An Associate Customer Support Specialist at Fleetio based in the UK will serve as the first point of contact for customers using Fleetio’s fleet management software, providing basic technical support and product knowledge. The role supports customer satisfaction by communicating technical concepts clearly and collaborating with internal teams to escalate issues as needed. It sits within a growing software company focused on fleet operations and customer success.

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Required Skills

Customer Support
Technical Support
Fleet Management
Troubleshooting
Communication
Problem Solving
Ticketing Systems
CRM
Remote Support
Escalation

About Fleetio

fleetio.com

Fleetio is a cloud-based fleet management platform that helps businesses track, maintain and optimize vehicle and equipment fleets. The software centralizes maintenance scheduling and work orders, inspections, parts inventory, fuel and cost tracking, mobile inspections, telematics/GPS integrations and fleet analytics to reduce downtime and lower operating costs. Built for fleets of all sizes, Fleetio offers APIs and integrations with third-party telematics and business systems, role-based access, and reporting to support compliance and data-driven decisions.