Associate, Enterprise Customer Success

Navan(11 days ago)

HybridFull TimeJunior$68,000 - $86,000Customer Success

About this role

An Associate, Enterprise Customer Success supports the operational success of one or more of Navan’s largest enterprise clients, working closely with an Enterprise CSM to execute account strategy and serve as a product expert. This apprenticeship-style role provides hands-on exposure to enterprise relationship management and delivering data-driven insights to drive customer value. It has direct impact on customer satisfaction, product adoption, and long-term retention.

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Required Skills

Platform Knowledge
Account Planning
Bug Tracking
Escalation Management
Reporting
Data Analysis
Project Management
Organizational Skills
Problem Solving
Communication

Qualifications

Bachelor's Degree

About Navan

navan.com

Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.