Customer Success Engineer

Delinea(2 months ago)

RemoteFull TimeSenior$146,027 - $194,862 (estimated)Customer Success

About this role

The Customer Success Engineer (CSE) at Delinea acts as a technical resource for Customer Success Managers (CSMs), providing expert guidance on product solutions and assisting in the resolution of complex customer issues without direct customer assignments. This role involves collaboration with internal teams to expedite support cases, fostering knowledge transfer to enhance CSM capabilities, and documenting best practices for internal use. The CSE is expected to engage with customers when necessary while ensuring that CSMs remain the primary point of contact.

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Required Skills

Technical Guidance
Customer Support
Escalation Management
Knowledge Transfer
Bug Resolution
Integration Facilitation
Documentation
Cross-team Collaboration
Cybersecurity Experience
Problem Solving

+3 more

Qualifications

BA degree STEM focus or equivalent
8+ years related experience
Preferred cybersecurity experience in the identity space

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.