Customer Success Engineer

Delinea

3 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Customer Success Engineer (CSE) at Delinea acts as a technical resource for Customer Success Managers (CSMs), providing expert guidance on product solutions and assisting in the resolution of complex customer issues without direct customer assignments. This role involves collaboration with internal teams to expedite support cases, fostering knowledge transfer to enhance CSM capabilities, and documenting best practices for internal use. The CSE is expected to engage with customers when necessary while ensuring that CSMs remain the primary point of contact.

Skills

Qualifications

BA degree STEM focus or equivalent8+ years related experiencePreferred cybersecurity experience in the identity space

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.